Wasiq Zia.

Toronto, Canada

Welcome to my world.

Latest essayWhat Comes After AI Agents? Personalities.

Now · Building Qull

After agents,
Personalities.

Chatbotstaught AI to speak
Agentsare teaching it to act
Personalitieswill teach it to relate

We all saw the growth of AI from simple chatbot interfaces to agents. But what's next? My bet is what I'm calling Personalities. Chatbots allowed AI to speak, while agents are allowing it to act. But agents are quickly becoming interchangeable tools built on the same models and integrations. The next major category will be AI personalities: an AI speech therapist that remembers how a person speaks in different situations, understands their emotional and behavioural patterns, and adapts its support over years rather than simply completing isolated exercises.

An agent can perform a task, but a personality can build trust, develop a relationship, and become a persistent presence in someone's life.

First personality

Meet Kind, an AI pediatric speech therapist.

Kind is one of the first personalities I am working on because I have had a speech impediment for 20+ years. Speech therapists still manually note down the letters, syllables, and words children get stuck on or have a hard time pronouncing. This makes actual therapy subjective rather than objective. On top of that, research has shown that practicing improves results, but there is no way for children to consistently practice with great feedback. And despite 1 in 12 children having a speech disorder, the average wait time to see a therapist is about 6 months.

With Kind, we can tackle all three of these problems at once. We will aim to certify Kind as a registered speech therapist so parents can trust it and regulation actually becomes our moat. We aim to do this with the help of speech therapists, to find out exactly what makes a great speech therapist.

1 in 12children have a speech disorder
~6 moaverage wait to see a therapist
20+ yrsliving with my own impediment

This is just one of the many personalities we will aim to build at Qull. Our selection method will be extremely rigorous. Quality will be our differentiator, not quantity.

The story so far

How I got here,
a timeline.

Wasiq speaking to a room

Chapter 01 · 2013 · Age 13

The story of
the white van.

A white passenger van
The van in question

I'll tell you an interesting story about my first job. I was 13 at the time, and on the way home from school there was this man handing out flyers. I took one and it immediately gripped me. “Call this number to make up to $200 in a weekend,” the flyer said. In grade 8, even $5 was a huge deal, so I immediately called the number without thinking twice about what the risks might be. He said “be ready at 8am on Sunday and I'll come pick you up.”

I didn't know what the job was, who this guy was, or where he was going to take me on Sunday. So I said “Yes! I'll be ready.”

He came on Sunday and called me at 8am to come down to my lobby. I went down and it was a sketchy white van. He told me to get in, and it was at this point that I started thinking about whether the $200 was really worth it. Anyhow, as soon as I got in, I was relieved to see other children inside. He handed each of us a box and explained the job. He would drop each of us outside a major supermarket, like Costco or Walmart, and we had to sell $8 chocolates.

He dropped me off at a random Walmart and I stood outside in the sun for 8 hours trying to sell expensive chocolates. The first few hours were very difficult, but then I started selling a lot as I would only target the people who didn't have both hands full with grocery bags. When the white van came back at 5pm, I had sold the most chocolates. I went again the next day and earned $215 that weekend.

I fell in love with sales.

Chapter 02 · 2015 to 2018

Captain,
Team Canada U19.

CANinternational U19
17captain, on tour, at age
🏏queen's park oval, trinidad

I grew up being obsessed with cricket. This obsession led me to represent Canada at the international U19 level. I not only got the chance to play at this level, but also to captain the team at the age of 17 on international tours. This taught me more about leadership than 10 books could.

The heroes I used to watch growing up, I got to share changerooms with. The stars I wanted to become were playing against me. It was all really weird. But I found out an important key to success:

At the coin toss as captain, Queen's Park Oval, Trinidad
The toss as captain at the Queen's Park Oval
With the Mayor of San Fernando, Trinidad
With the Mayor of San Fernando, Trinidad
Batting in a match
At the crease
Holding the championship trophy
The championship trophy
Speaking at a podium in Trinidad
Captain's speech, Trinidad
At a podium at a cricket event in Toronto
At the podium, Toronto

Dreams can come true.

Chapter 03 · 2018 to 2022

Sixco®
comfort, engineered.

Unfortunately, a few injuries cut my sports career short, so I had to figure out what's next. I decided to start a fashion brand called Sixco. The goal was to design and sell apparel that was genuinely the most comfortable. I started reading about the industry from first principles and things started making sense. I understood the science behind different materials, their GSM, the stitching, supplier management, and most importantly, what resonates. Sixco became a global brand, with customers across 5 continents.

The most important lesson I learned while building Sixco was the power of a brand and the story that brand tells. We didn't merely want a transactional business. We wanted to create a community.

The collections · keep scrolling · swipe 01 / 06
Sixco Mocha hoodie, c'est la vie dans la six 005
Mocha Hoodie
01

Mocha
Collection

“C'est la vie dans la six.” Heavyweight fleece, dyed like your morning coffee.

Sixco Arabic collection, 416 in Arabic numerals ٤١٦
Arabic Tee
02

Arabic
Collection

٤١٦ is Toronto's area code, written the way half the city's families first learned to count.

Sixco Toronto collection, mirrored Toronto tees TORONTO
Reflected
03

Toronto
Collection

The city, mirrored, because Toronto looks different depending on where you stand.

Sixfest, Sixco customers at Canada's Wonderland SIXFEST
Wonderland
04

Sixfest

We brought some of our top customers together for a day at Canada's Wonderland. That's what community looks like.

A Paani clean water well funded by Sixco customers, with their names engraved 💧
The Wells
05

The Water
Wells

We built these wells in areas where clean water is scarce and put the names of the 30 people who purchased from us on the well, so they would share it with their friends and family. It started spreading like wildfire.

2.1 billion people still don't have clean drinking water.

A Sixco borehole water project in Uganda, surrounded by the community it serves 💧
Uganda
06

Uganda,
2022

The wells crossed continents with borehole projects in Uganda. We emailed images of the water wells to our customers and thanked them for helping us do this.

But then covid happened. Our main supplier shut down and our backup stopped taking calls. We found a third, but the quality was not the same and shipping costs skyrocketed, so our CAC went way up and the business was not sustainable. With heavy hearts we had to shut down operations, but the lessons I learned from Sixco will stay with me forever.

Chapter 04 · 2023 to 2024

ZIA VENTURES HELPING LOCAL OPTICIANS COMPETE WITH A MONOPOLY one store at a time

After Sixco, I started working at Luxottica as an Account Executive. Luxottica is a conglomerate that has a monopoly over the eyewear industry. From Ray-Ban and Oakley to Chanel, Prada, Versace, and Coach, Luxottica owns everything.

I wear glasses myself, so when I went to buy a pair at a local optical store, they mentioned that they're not allowed to sell online. This was surprising to me as I knew Luxottica's brands sell all kinds of glasses online. So I went home, did some research, and found out that for the last 20 or so years, local optical stores couldn't sell prescription glasses online due to safety reasons. But the law had changed, and this local business owner was unaware of it.

My curiosity sparked, and I went and asked a few more optical stores. To my surprise, all of them said the same thing. They would like to sell online, but due to regulation they can't. On the other hand, brands like Ray-Ban were starting to sell direct to customer through online channels and undercutting the local optical stores. So I devised a plan.

I resigned from my job at Luxottica and started going to these local optical stores to tell them what was going on, and that I could build them online stores. Through an omnichannel strategy, they could have customers coming in physically through their doors and also online through their website. This way, they at least had a chance to survive in front of Luxottica. Most of them were thrilled, and it brought me joy that for the next year I helped local business owners compete in a rapidly changing environment. But the market was too small, and that was an important lesson I learned.

Zia Ventures, Optical Stores Five things Zia Ventures helps optical stores with $31 billion, the projected online eyewear market by 2027 Why sell online, benefits diagram One month roadmap from consultation to a live store About Zia Ventures, trusted by BonLook, Bailey Nelson, Sixco, Ollie Quinn

The pitch, Instagram edition. Swipe through the campaign.

Great mission, small market. That lesson was worth a year.

Chapter 05 · 2025 to 2026

Order up,
at Toast.

In early 2025, I started seeing the Toast POS system at almost every restaurant I visited in Toronto. I started thinking about the similarities between what Toast was doing for smaller restaurants and what I was building at Zia Ventures. The industries were different but the goal was the same. Both wanted the local business to feel the technological power that bigger corporations leverage. I decided to apply for an Account Executive position and got the job.

But I have never felt restricted to doing only the job I was hired to do. Fundamentally, every organization is trying to delight their customers and shareholders. After I joined the sales team at Toast, I realized that with artificial intelligence we now have amazing ways to improve sales productivity by automating a lot of the admin work. So I started building.

I built a tool that does pre-meeting research analysis on prospects, an AI Solutions Engineer that sits on calls with reps, and an AI agent that does the post meeting work: follow up emails in Gmail, next meetings in the calendar, and updated fields in the CRM. It also coaches reps on the Sandler methodology that sales reps at Toast use.

This was so important to the company that I was able to get a meeting with Steve and Aman, the co-founders of Toast, who run a public company with a $18 billion market cap.

The product itself

Landing screen of the GTM AI agent for the entire sales cycle
One agent, the entire sales cycle
Pre-meeting research screen with restaurant overview, key contact and reviews
Pre-meeting research, automated
Agent panel drafting follow up emails, scheduling demos and updating Salesforce
The agent does the follow ups
Discovery call summary with likelihood of sale at 42 percent
Likelihood of sale, quantified
Buyer persona analysis with intent level and top concerns
A persona from every call
Sandler coaching analysis with a score of 72 and module breakdown
Sandler coaching, scored

Interlude · A personal project

Mr. Ikigai,
my wise old man.

Ikigai (生き甲斐) is a Japanese idea. It means your reason for being, the place where what you love, what you're good at, what the world needs, and what you can be paid for all overlap. I've always believed goals die in your head and come alive on paper. So I built Mr. Ikigai for an audience of exactly one: me.

He's an AI in the shape of a patient old sensei. Every goal I give him gets interrogated before it gets accepted: Why does this matter to you? What will you sacrifice for it? What's the game plan? What obstacles will you face? How does your life change when you reach it? Vague dreams don't survive those five questions. They either become commitments or they get dropped. He keeps my daily journal, catches my stray ideas, and greets me every morning by name.

What you
love
What the
world needs
What you can
be paid for
What you're
good at
生き甲斐ikigai

Four circles. One overlap.
Mr. Ikigai's only job is to keep me pointed at the middle.

Mr. Ikigai home screen, Good morning Wasiq
Every morning, by name
My Goals screen with primary and secondary goals
Goals, with deadlines
New goal screen, describe your goal in a sentence
One sentence to start
New goal screen, why is this goal important to me?
The interrogation begins
New goal screen, what is my game plan?
Dreams need game plans
My Daily Journal screen with previous writings
The daily journal

Looking back, he was my first personality. I just didn't have the word for it yet.

The notebook

Essays.

On startups, AI, psychology, philosophy, and politics. The first one is live.

My Interests

  • Startups
  • Artificial Intelligence
  • Psychology
  • Philosophy
  • Politics
  • Architecture
  • History
  • Go-to-Market

The end, for now

Thanks for visiting
my world.

wasiqzia18@gmail.com

Building a personality? Fighting a monopoly? Selling chocolate outside a Walmart?
I'd love to hear from you.